Online Payments

Please click on the button below to access Invoice Cloud, Salem's third party online bill collector.  It is important that you only access the service through the Town of Salem website to ensure you are paying the correct service.

Invoice Cloud- for online payment of utility bills

Invoice Cloud Frequently Asked Questions

 

Important notices about paying utility bills online:

Online payment is offered as a convenience to our customers. While signing up is free, some online payments are subject to convenience fees which are determined by the online bill collector (Invoice Cloud) for processing your payment. As the bill payer, if you choose to pay online, you are responsible for any convenience fees assessed by the online bill collector. Convenience fees cover various administrative costs associated with accepting payments online and are non‐refundable. Convenience fees are NOT collected by the town nor paid to the town. The Town of Salem receives only your bill payment amount. The amount of the fee varies according to the type of bill being paid as well as the payment method being used and is ALWAYS clearly displayed for your approval. Convenience fees will appear as a separate charge from the bill amount on your credit card and bank statements. There is NO service fee to pay online with e‐check. When paying a utility bill online, the convenience fee for using a Credit Card is a flat rate fee of up to $4.95 with a maximum cap of $250.00. There will be a convenience charge of $4.95 for every $250.00 increment; no maximum daily amount. There is NO convenience fee when using an Electronic check. All payment transactions made via the bill collector’s system are processed using a secure connection, and in US currency only; the merchant’s country of origin is the USA. Your use of online bill payment services with our online bill collector indicates acceptance of all applicable notices and this website’s Disclaimers and Terms of Use. There are fees imposed by the Town of Salem/Invoice Cloud for returned payments. Your bank may charge you a fee based on the bank’s fee schedule. If there is an error in the Credit Card charge, please contact Invoice Cloud at (877)‐256‐8330 Option 3.

 

Disclaimers and Terms of Service:

The completion of a payment transaction with the Town of Salem, NH is contingent upon several factors including the following: The authorization of payment by all entities involved in the processing of any online transaction including your applicable bank or credit card company; payment of any related online transaction/service‐ related convenience fees; and the acceptance of your payment by the relevant authority or entity you are attempting to pay. If, for any reason your online transaction payment is not processed, authorized or accepted by any entity involved, your payment liability shall remain outstanding and unpaid. As a result, you may be subject to late fees, interest charges, penalties or other actions where applicable. All outstanding payment obligations shall remain your sole responsibility. By engaging in online commerce with the Town of Salem, NH you understand, accept and agree to pay to the Town all fees and/or penalties associated with the submission of any payment transaction that is returned by any bank or other depository financial institution for insufficient funds or any other error on your part.