Limited Access Procedures

Utility Billing
How can I make a payment? 
Your current options are as follows:
  1. Pay through our online service – Invoice Cloud1 via EFT or credit card (with a small fee)
Note: When entering your account number only use the first 5 digits of the account number.  Do not include the dash or the numbers following the dash on the account number.  Only enter the first 3 letters of the last name on the account. 
Note: If you discover you cannot submit a payment through Invoice Cloud please call the office.  Your account may have been blocked from making online payments and we will provide you access to Invoice Cloud.  Please call (603) 890-2042 or (603) 890-2047. 
 
  1. Mail a payment in to us at Town Hall.  Please do not send cash in the mail. 
Town of Salem
Utility Billing
33 Geremonty Dr
Salem, NH 03079
 
  1. Pay through your online banking service.  They will send a payment to us.
  1. Use the drop box located at the main entrance to the Town Tall.  Please submit a sealed envelope with payment and your utility bill stub or the account number listed on the memo line of the check.  Cash is not an acceptable form of payment using this method.  If you would like a receipt to be mailed to you, please state in your correspondence with us.  Please put all pertaining documents into a sealed envelope and address to the Utility Billing Division.
  1. We do not currently have the capability to accept payments over the phone.  If you need help with any of the above options, please feel free to call us.
 
How can I find out how much I owe?
  1. Call our office at (603) 890-2042 for commercial accounts or (603) 890-2047 for residential accounts.  Please leave a message after hours and we will return your call when we return.
  1. Log on to the Invoice Cloud1 site.  All open bills will be displayed with up-to-date interest as of that date.  Please be aware, any payments made from Friday a.m. through Sunday p.m. will not be reflected on the site until we return to work on Monday and post the payments.
 
What if I’m on a current payment plan that stipulates I am required to pay in cash at Town Hall?
Only while Town Hall is closed, you will be permitted to pay your regularly scheduled payment plan via check or money order.  Payments may either be mailed or put in the drop box located outside of the main entrance at Town Hall.  Please put all pertinent documents and payment into a sealed envelope addressed to the Utility Billing Division.  If you wish to make your payment online using Invoice Cloud1 you may do so.  If you discover you cannot submit a payment through Invoice Cloud please call the office and we will provide you access to Invoice Cloud.  Please call (603) 890-2042 or (603) 890-2047. 
 
How can I set up a payment plan?
Anyone wishing to do a payment plan should call our office first.  We will make arrangements over the phone and we will mail or email you the form for signature.  You may return the signed form via the mail or the drop box in front of the building.  Please put all pertinent paperwork (form, check payment, etc.) in a sealed envelope addressed to the Utility Billing Division.  You are allowed to make your payment through our online service1 while Town Hall is closed.  Please reference your payment was made this way on the payment plan.
 
How do I pay for a meter or a Demand and Benefit Assessment?
If you wish to pay for a meter or the Demand and Benefit Assessment, please call our office for information.  We will ask a few questions and mail or email the form to you.  You may then sign the form and return your payment to us via the mail or the drop box located outside of Town Hall.  If through the drop box, please put all pertinent documents into a sealed envelope addressed to the Utility Billing Division with your name and the property address on the outside.
 
Please note that the Utilities Division of Municipal Services will continue to install meters for new construction at this time, however, this may change at any given moment.  Irrigation or second meters will not be installed at this time.  Further questions regarding the installation of meters should be directed to the Utilities Division of Municipal Services at (603) 890-2171.
 
I received a notice that my water will be shut off on Wednesday, March 18th.  Is this going to happen?
No.  Governor Sununu issued Emergency Order Number 3 which states that utilities are prohibited for terminating water services as a result of nonpayment.  We have suspended water shut off until the State of Emergency is over.  We encourage you to pay your bill or make partial payments so that you do not continue to be behind in your utility bill.  Utility bills are due quarterly.  Please see Governor Sununu’s emergency order here2
 
 
All other questions should be referred to our current FAQs.