Mission Statement

Our mission is to work diligently to provide cost-effective reliable water and wastewater distribution services to the customers.



We are committed to customer service including providing ample safe drinking water for domestic use and firefighting requirements that complies with all state and federal water quality standards. Similarly we will ensure the most efficient waste system including pump stations and force mains that collect and transport the Town's wastewater to the Greater Lawrence Sanitary District (GLSD). Utilities is committed to providing high quality service while maintaining and evaluating our systems to ensure efficiency and reliability.

The Utilities Division provides long term support for water and wastewater services for the community. Water supply and treatment are two critical components of the future.

Canobie Lake and Arlington Pond are the Utilities Division's two public drinking water reservoirs. The Canobie Lake Water Treatment Facility treats the water supply of Canobie Lake and Arlington Pond to produce high quality drinking water. The facility has a capacity to provide up to 6.0 million gallons per day (mgd). The treatment facility was designed and built to comply with EPA's Safe Drinking Water Act and Surface Water Treatment Rule.

Canobie Lake is the primary source from the months of May/June through October.  Arlington Pond is the primary source durring the colder winter months allowing Canobie Lake to regenerate.

Other then the air we breath, water is the single most important element in our lives. Water is a carefully manufactured product. It's collected, treated, tested, and delivered to your home and business 24 hours a day.



2016 Drinking Water Report

2015 Drinking Water Report

Backflow Prevention



  • Water distribution/construction requests for inspections must be made 24 hours in advance. Please call (603) 890-2156 for further details.
  • Requests for final meter readings may be made by calling (603) 890-2042.

Billing questions? See Finance Department for further information.

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