I just received a Delinquency Notice. Why am I getting this?

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These notices are generated 30 days after a bill is due. They are mailed to the owner of the property and the bill payer, if the name is different. As the notice states, if the bill is received by our office without delay, no further action will take place. If payment is not received promptly, a certified letter will be mailed informing you of the ensuing shutoff date and a certified fee will be placed on your account. If you have sent a payment in to us in the last few days it may have crossed in the mail with the notice and you may be able to disregard the notice. Although, it would probably be beneficial to call us to confirm we received your payment.